Complaint & Dispute Process

 

If you have any complaints about the service we provide you, you should take the following steps:

  1. Contact Lannock and tell us about your complaint. Lannock will do its best to resolve it quickly. 
  2. If your complaint is not satisfactorily resolved within 3 business days, please contact our Chief Operating Officer who will review the complaint, on telephone number  1300 851 585  or put your complaint in writing and send it to the Chief Operating Officer – ‘Notice of Complaint’ at: Lannock Strata Finance, Level 3, 140 William Street, East Sydney NSW 2011.

We will try to resolve your complaint quickly and fairly.

Lannock is a member of the Australian Financial Complaints Authority (AFCA).

If the complaint can’t be resolved to your satisfaction within 45 days, then you may lodge a complaint with the Australian Financial Complaints Authority. AFCA provides fair and independent financial services complaint resolution that is free to consumers: Online: www.afca.org.au Email: info@afca.org.au  Phone: 1800 931 678 Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

If you have any further questions about the financial services we provide, please do not hesitate to contact us.